1. Return Eligibility

At TC Wholesale Cabinetry, we strive to ensure our customers are completely satisfied with their purchase. However, due to the nature of our products (custom cabinetry and wholesale orders), all sales are considered final unless the item arrives damaged or defective.

Returns are accepted only under the following conditions:

  • The item is damaged upon delivery.

  • The item is defective or incorrect compared to the invoice or order.

  • The return request is made within 7 days of delivery.

2. Non-Returnable Items

We do not accept returns or exchanges for the following:

  • Custom-made or special order cabinets.

  • Assembled cabinets once installed or modified.

  • Clearance or final sale items.

  • Items without original packaging or that show signs of use.

3. Return Process

If your item qualifies for return, please follow these steps:

  1. Contact our Customer Service at returns@cabinettampa.com within 7 days of delivery.

  2. Include photos of the damaged or incorrect items and your order number.

  3. Wait for a Return Authorization (RA) from our support team.

  4. Return the item in its original packaging within 14 days after RA is issued.

Returns without prior authorization will not be accepted.

4. Refunds

  • Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed to your original method of payment within 7–10 business days.

  • Shipping charges are non-refundable unless the return is due to our error (e.g., wrong or defective item sent).

5. Exchanges

We offer exchanges only for damaged or defective items. Please contact us to arrange for a replacement.

6. Shipping Damage Claims

If your item is damaged in transit, please:

  • Take clear photos of the packaging and product.

  • Report the damage within 48 hours of delivery.

  • Save all packaging materials, as the shipping carrier may require inspection.

7. Contact Information

For all return or refund inquiries, please contact:

TC Wholesale Cabinetry
Email: returns@cabinettampa.com
Phone: (813) 555-1234 (replace with your real number)
Address: 123 Cabinet Way, Tampa, FL 33610 (replace with your real address)